Refund Policy on
Initial Product/Service Purchase
If you are not completely satisfied with our web services and products,
please notify us via email:
To:
contact@boxupsolutions.com
Subject: Refund
...within the first 30 days of your purchase, and let us know that you wish
to cancel your purchase.
You will be given a full refund of the contract amount, excluding setup fees
if applicable.
Your e-mail notification to us must be sent from the contact e-mail address
that we have on file for your account. Please also include in your email the
product and service purchase information relevant to the cancellation
request.
If a refund is due, you will be notified by e-mail; it can take up to 30
days after cancellation of your contract to receive your refund.
If you have not received your refund after 30 days, please send an e-mail to:
To: contact@boxupsolutions.com
Subject: Refund Delay
We will investigate any matter within 24-72 hours.
Setup fees are refundable ONLY for the following reasons:
You canceled the account order prior to activation
Refund Policy for Product/Service Renewals
Charges for the renewal of subscription services will be refunded if written
notification (either via e-mail message or fax transmission) is received no
later than the tenth day following the renewal date.
This ten day grace period applies to all Box Up Solutions services and
hosting plans. Note that refunds will not be granted if your written
notification is received after the grace period.
Your e-mail notification to us must be sent from the contact e-mail address
that we have on file for your account. Likewise, if you fax your
notification to us, your fax must be on letterhead.
Send your e-mail notification to:
To:
contact@boxupsolutions.com
Subject: Renewal Refund
...or via fax to +30 210 7217292.
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